Due to hygiene and safety reasons, all skincare and cosmetic products sold by DONIL are non-returnable.
Returns
We do not accept returns for:
- Opened products
- Used products
- Products purchased by mistake
- Change of mind
Damaged or Incorrect Product
If you receive:
- A damaged product
- A defective product
- A wrong product
Please contact us within 48 hours of delivery with:
- Order Number
- Clear photos of the product
- Unboxing images/video (if available)
After verification, we may offer:
- Replacement of the product
- Refund (where applicable)
Refunds, if approved, will be processed to the original payment method within 5–7 business days.